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Customer Support Specialist

  • Hot
  • Anywhere
  • Full Time
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We are looking for an experienced Customer Support Specialist. This role is responsible for providing customer service to the existing customers. The successful candidate must possess professional work etiquette, speak clearly and confidently. EXCELLENT English is a MUST.

RESPONSIBILITIES:

  • Have thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
  • Provide product/service information by answering questions, offering assistance;
  • Follow up with prospective customers and return email / voicemail;
  • Follow up with existing customers to confirm their satisfaction and generate leads;
  • Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction;
  • Answer all incoming calls in a professional and timely manner;
  • Attract potential customers by answering the questions about our products and services; offer information about other products and services;
  • Keep a consistently positive, professional and cooperative tone with customers;
  • Provide troubleshooting assistance for customers' orders, account statuses and relevant problems.

EXPERIENCE AND SKILLS NEEDED:

  • Must be fluent in comprehension, reading and writing English. Other languages are the benefit;
  • Proven telephone customer service experience in a call center environment;
  • Schedule the work hours to support North American operational time zones;
  • Excellent follow up skills;
  • Clear speech and confident voice;
  • Professional phone etiquette, good phone and communication skills;
  • Good conflict resolution skills;
  • Strong computer skills;
  • Ability to work effectively with minimal supervision;
  • Result-oriented mindset.

Job requirements: High Speed Internet (5-10 Mbps upload and download speeds), a headset (headphones, a microphone) and a camera to support the video calls capability.

If you have the skill set required then forward your Resume or CV.

Telemarketing Specialist

  • Anywhere
  • Full Time
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We are looking for an experienced Telemarketer. You will be responsible for finding customers through specific outbound calling activities. The successful candidate must possess professional phone etiquette, speak clearly and confidently. EXCELLENT English is a MUST.

RESPONSIBILITIES:

  • call the prospective customers by operating telephone equipment, automatic dialing systems and other telecommunication technologies;
  • provide service and product information as well as price quotations;
  • complete orders, accurately record customer and purchase information;
  • follow up with customers to assure their satisfaction, respond to queries, solicit further sales, and solve or proceed problems;
  • extend the customer base;
  • maintain the knowledge of all products, services, and promotions;
  • resolve customers' concerns and questions by phone;
  • capture all customers' details, call log and sales transaction accurately onto the system;
  • handle customers as well as identify and resolve their concerns;
  • update and maintain all customers' records and ensure continuous improvement of the CRM Database;
  • inform customers about promotions and new or upgraded products by using prepared scripts;
  • conduct customers' surveys to a certain level of the customer service;
  • make cold calls, direct emails, and perform other lead generation activities.

EXPERIENCE AND SKILLS NEEDED:

  • must be fluent in comprehension, reading and writing English. Other languages are the benefit;
  • previous experience in Telemarketing;
  • schedule work hours to support North American operational time zones;
  • experience in B2B sales;
  • the knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
  • clear speech and confident voice;
  • professional phone etiquette, good phone and communication skills;
  • good conflict resolution skills;
  • ability to maintain the self-control during stressful situations;
  • strong computer skills;
  • ability to work effectively with minimal supervision;
  • result-oriented mindset.

Job requirements: High Speed Internet (5-10 Mbps upload and download speeds), a headset (headphones, a microphone) and a camera to support the video calls capability.

If you have the skill set required then forward your Resume or CV.

Inside Sales Manager

  • Anywhere
  • Full Time
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Webxloo LLC is looking for an Inside Sales Manager. You will be responsible for processing orders, inquiries and sales. The successful candidate should have sales experience, the knowledge of the web-development industry specifics and be able to work on his/her own initiative with minimal supervision. EXCELLENT English is a MUST.

RESPONSIBILITIES:

  • provide internal sales, closing sales and follow-ups;
  • ensure that the sales, finance and legal policies and procedures are met;
  • achieve the monthly sales/ profit targets;
  • report on sales metrics and suggest improvements. Prepare monthly, quarterly and annual sales forecasts;
  • ensure that the daily administrative tasks are processed;
  • suggest and implement improvements in the sales administration process;
  • develop and manage relationships with existing customers;
  • develop sales opportunities by researching and identifying potential accounts;
  • research and discover methods to increase customer engagement;
  • extend the customer base by effective prospecting new leads;
  • ensure that the customers are provided with all up-to-date product development;
  • use customers' feedbacks to generate ideas about new features or products;
  • provide the customers with the product support.

EXPERIENCE AND SKILLS NEEDED:

  • must be fluent in comprehension, reading and writing English. Other languages are the benefit;
  • proven work experience as an Inside sales manager
  • in-depth understanding of the sales administration process
  • experience in B2B sales;
  • schedule the work hours to support North American operational time zones;
  • good communication and customer service skills;
  • ability to deal with technical product information;
  • determine to reach challenging goals and create business opportunities;
  • strong result-oriented mindset;
  • excellent time management and personal organizational skills;
  • good computer skills;
  • ability to work under pressure with minimum supervision;
  • ability to work individually and as part of a team.

Job requirements: High Speed Internet (5-10 Mbps upload and download speeds), a headset (headphones, a microphone) and a camera to support the video calls capability.

If you have the skill set required then forward your Resume or CV.

PMO Manager

  • Anywhere
  • Full Time
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An international company Webxloo is looking for a talented PMO Manager, who will be responsible for defining standards and executing tasks associated with managing projects, reporting directly to the CEO.

RESPONSIBILITIES:

  • ensure projects are implemented on-time and in alignment with strategic and departmental goals of the company;
  • provide daily management, coaching, and development of team members, and help them to achieve peak productivity and performance, and continuous improvement;
  • oversee project risk management through comprehensive mitigation assessment and planning techniques;
  • ensure PMO processes, tools, and templates are appropriately utilized and updated to meet organization and industry best practices;
  • monitor key performance indicators, perform data analyses and report projects’ status and success metrics to leadership.

EXPERIENCE AND SKILLS NEEDED:

  • knowledge of project management methodologies and tools, e.g. Agile, Scrum;
  • strong project management skills. Demonstrated ability to effectively manage multiple complex projects;
  • effective coaching and mentoring skills;
  • strong critical thinking, problem-solving, analytical and organizational skills;
  • excellent written and verbal communication skills;
  • ability to establish credibility and be decisive, to influence others and influence change;
  • ability to interact with diverse team members and leadership, and build effective working relationships;
  • commitment to the highest standards of personal and business ethics and conduct;
  • mission-driven, guided by core values, and a pleasure to work with;
  • high Level Of English Comprehension and understanding.

WILL BE A PLUS:

  • Project Management experience;
  • experience of using project planning tools.

If you have the skill set required and you like the opportunity to work with the leading company, then apply now!

Product Specialist

  • Anywhere
  • Full Time
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We are looking for an experienced Product Specialist. This individual will be responsible for the quality assurance of the software through development, testing and deployment for consistency, accuracy, overall performance and other test-related deliverables. The successful candidate must be a self-starter, able to work with minimal supervision. EXCELLENT English is a MUST.

RESPONSIBILITIES:

  • review a product design, suggest enhancements, and oversee development to ensure marketability of the product;
  • serve as an expert about the product for the organization, train salespeople and customer service representatives to assist in optimizing sales and customer satisfaction;
  • analyze current market trends related to the product and ensure marketability;
  • perform quality assurance for new software development systems and applications;
  • investigate customers' problems referred by technical support;
  • report test and work status to management and project teams;
  • provide feedbacks to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements;
  • accompany sales professionals to client meetings to sell the product, and understand the customers' needs and the product's future direction.

EXPERIENCE AND SKILLS NEEDED:

  • must be fluent in comprehension, reading and writing English. Other languages such as Spanish, French and Malaysian are the benefit.
  • 2+ years of demo and training experience with customers, sales representatives;
  • experience in B2B sales;
  • identify software problems, react quickly and effectively to resolve them;
  • determine to reach challenging goals and create business opportunities;
  • strong presentation and negotiation skills;
  • analytical and problem-solving skills;
  • a good understanding of the software development lifecycle;.
  • proven team player with strong interpersonal skills possessing a demonstrated ability to handle multiple projects with varying priorities.

If you would like to discuss this opening or your career perspectives, please send your CV.

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